All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but WestixOnline.com.
In the highly unlikely event that you discover unauthorized charges on your card within 60 days of your purchase on the WestixOnline.com website, here's what you should do:
Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).
If you credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at WestixOnline.com, and (b) holds you liable for any unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or regular mail. In order to help you, we will need the following information:
- Your name
- Daytime phone number
- Billing address
- A copy of the credit card statement in question (please circle fraud charges)
- Proof of your credit card company's fraud determination and liability fee
- A description of the incident
Send an e-mail by clicking here or mail your letter to:
Westix Equipment & Supply
1309 Simpson Way
Suite D
Escondido, CA 92104
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