Payment & Shipping Options
Payment Options
We accept major credit cards (MasterCard, American Express, Visa and Discover). Please be sure to include your exact billing address and telephone number where you receive your credit card statements so that we can process your order as soon as possible. Your credit card will be authorized at the time your purchase is placed, however, it will not be billed until your order ships. If you have concerns about submitting your credit card information online, please read the secure ordering section in our Security Guarantee or you can call us at 800.741.3887 to place your order.
We also accept cashier's checks and company checks. Orders are processed upon receipt of funds. We also accept purchase orders for companies that have submitted a credit application that we have approved. Click here for more information on business sales.
All checks should be made out to Westix, Inc. and mailed to:
1309 Simpson Way
Suite L
Escondido, CA 92029
Suite L
Escondido, CA 92029
Shipping Options
WestixOnline.com utilizes several different ship methods that are detailed below. On each product page of our web site you may locate the shipping method for a particular product as well as the details of its ship method by viewing the "Shipping and Delivery Information" box located directly underneath the product description.
Please note that you will receive an email with a tracking number after your order has shipped. To track an order, either log into Your Account or Contact Us.
UPSThis ship method uses United Parcel Service ship method. Delivery times related to these ship methods are usually between 3 and 5 business days once the product leaves the warehouse. We can usually arrange for expedited Next Day, Second Day, or Three Day shipping for products with this ship method - just give us a call or select expedited shipping, if offered, when you are checking out. You will know what the expedited shipping cost will be before the order is processed.
Freight LineThis is a Standard Freight-Line delivery. Freight line items will be delivered to the first ground floor exterior door available provided there are no stairs to ascend or descend. If you require inside delivery you will need to select the premium shipping method, if offered, during the checkout process or contact our customer service department for assistance. (*Premium delivery details provided on this page) All freight line deliveries require a signature and will occur weekdays during business hours. The freight line company will call to schedule a delivery appointment.
For a detailed map our the standard ground delivery schedule, please click here.
If you have any questions regarding the various shipping methods offered please contact our customer service department at: 1-800.741.3887 (Monday – Friday 8am to 5pm P.S.T.)
We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit. If you receive a damaged product delivered by UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.
If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends)
At this time, WestixOnline.Com only ships to the United States and Canada from our website. We do not ship to P.O. boxes, APO's or FPO's under any circumstances. For information regarding shipment to locations outside the U.S. and Canada please call 800-741-3887.
