During the past week our website has been closed to the public while it under went many performance and security upgrades and tests. This process took much longer than we anticipated and our website was closed to the public for approximately a week. We would like to apologize for this inconvenience and assure our loyal customers that these issues are behind us. Barring any uncontrollable catastrophes, our website will remain open for business 24/7 from this day forward.

A Little More About the Updates

There were many updates and upgrades made to our website software. Our website, like many in the information age, is a very sophisticated piece of software. Many of the updates went smoothly but there were still a few hiccups.

Missing Account Order History

The biggest issue that rose from these updates that will effect our current customers was the purging of order data from our website database. We still have your order information and on our local order management system and your accounts on our website are still intact and functioning normally. However, order history is no longer available online for orders older than July 22nd, 2010. Future order history will be stored in your account moving forward and we have put in place a system to ensure that this never happens again.

Full PCI Compliance

Our commitment to you, our customer is paramount to the success of Westix and WestixOnline.com. As part of this commitment, we began rolling out our compliance program for Cardholder Security and PCI Compliance more than a year ago, long before these rules went into law. During the update to our systems over the last week, we have put the last pieces of the puzzle into place and now meet or exceed all 12 PCI Compliance requirements as identified by the PCI Security Council.

100% PCI Compliance

  1. WestixOnline.com is Built and Maintained on a Secure Network
  2. We Protect Cardholder Data
  3. We Maintain a Vulnerability Management Program
  4. We Have Strong Access Control Measures
  5. WestixOnline.com is Regularly Monitored and Tested
  6. We Have a Strict Information Security Policy